To ensure urgent transport can be booked successfully for patients who attend urgent and regular clinics, Coperforma asks that patients only ring to book their transport no more than 48 hours before their appointment date.

Stephen Payne, Coperforma’s Sussex lead, says: “Currently our phone lines are extra busy due to calls coming in from patients booking appointments weeks ahead, stopping calls getting through to us from those requiring urgent transport to attend daily dialysis or radiotherapy clinics. Our system is designed to work on this shorter booking timeframe, with Coperforma calling 24 hours ahead of the booking to reconfirm each journey.

“If patients and clinical staff could help in this way, we will be able to clear the current backlog much faster thus helping to ensure no-one misses their regular treatments.”