The Coperforma Patient Transport Focus Group met for the first time on 14 August 2012 and will hold future meetings every three months. The Focus Group was established to explore the transport experiences of patients and understand people’s perceptions of the transport service. The first meeting of the Focus Group was a great success and the feedback we received will help us to improve our service in many ways. The 14 members who attended the meeting were very candid about their experiences, providing both positive and negative feedback for consideration, and everyone said they would be happy to continue to help us in the future. Following the meeting, 4 actions were agreed including the implementation of a problem phone line and the distrubuiton of a regular newsletter to update transport service users. The next meeting of the Focus Group will be held on 13 November 2012.