Following a tender process Coperforma has been awarded the contract by the Sussex Clinical Commissioning Group (CCGs) for the delivery of non-emergency Patient Transport Services (PTS) across Sussex. The contract starts on 1 April 2016 and will run for four years.

The award-winning company Coperforma secured the Sussex contract thanks to its proven track record in the delivery of high quality, consistent and flexible transport services that meet the needs of patients and the NHS. Coperforma’s successful service is based on innovative and agile technology that responds in real time to changes in demand and circumstances, reducing waiting times and wasted journeys.

Michael Clayton, CEO of Coperforma says: “Coperforma is looking forward to providing a responsive and reliable transport service for all patients and the NHS across Sussex. By putting patients’ needs first for every single journey we are confident that we will provide a service that reaches consistently high levels of patient satisfaction, matching the high levels we are already achieving with other NHS Trusts.

“Coperforma is ahead of plan in establishing all the arrangements necessary to deliver the new service in line with our contract with the CCG and we are fully confident that everything will be in place on time for our 1 April start. We are continuing to work with the CCG, NHS staff in Trusts and Clinics as well as patient groups, volunteers, community transport providers and appropriate local businesses to ensure a smooth transition to the new service.”

Thames Ambulance Group and VM Langfords have been announced as Coperforma’s partners who will provide ambulance transport, with staff employed by the previous service provider SECAmb, transferring to these providers. There will be no redundancies due to TUPE legislation as far as Coperforma and its partners are concerned. All SECAmb staff have now been advised by SECAmb of their new employer and locations.

In addition Coperforma have contracted with a further 8 partners to provide support for peaks in demand and long distance transfers.

Stephen Payne, Coperforma’s Business Unit Manager for Sussex says: “I am pleased to confirm that Coperforma’s offices have been established in Eastbourne and Durrington, providing the bases for Coperforma staff who have transferred from SECAmb and the Patient Transport Bureau.

“Here in Sussex, by putting patient needs first for every single journey, we are confident that with our partners we will provide a service that not only meets but exceeds the expectations of every single patient and NHS member of staff.

“Our aim is to help reduce the time patients need to take out of their lives to attend hospital for treatment. This is especially important for renal dialysis and oncology patients who need to cope with aggressive treatments and the subsequent fatigue they experience.”

Thanks to the innovative system being introduced by Coperforma from 1 April 2016, patients and NHS staff will be able to book the required transport direct via an online booking system and to make changes to those bookings efficiently if circumstances change. For all who wish to continue booking over the phone, the existing booking telephone number remains the same – 0300-111-2131. To help ensure that patients and NHS staff are appropriately informed, Coperforma will be providing step-by-step information about accessing and using the new service, via a variety of communication channels, in partnership with the CCG and NHS Trusts.